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How can I pay my bill?
You have four convenient options:
- Mail payment and stub using the enclosed envelope received with your utility bill.
- Your payment can be deducted from your bank account through an automatic electronic fund transfer (EFT). Please call us at (304) 292-8443 to request the form to begin this service, or download it by clicking here.
- Visit our office at 278 Greenbag Road, and pay your bill in person during our business hours of 8:00 a.m. – 4:30 p.m., Monday through Friday. In the evenings and on weekends, there is a drop box located by our main entrance door, for your convenience.
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When is your office open?
Our lobby is open from 8 a.m. until 4:30 p.m., Monday through Friday. We suggest that you call with routine inquiries during those hours. However, our telephones are answered around the clock to respond to emergencies. After regular business hours please call (304) 296-4322 to report service disruptions, waterline breaks or other urgent matters.
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What is the utility’s billing cycle?
95% of our customers are billed on a quarterly basis.
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Can we pre-pay our account?
Yes, simply send a check with your account number on it. Any amount that you pay above the amount shown on you bill will be credited to your account and applied against future bills. Please contact customer service for pre-filled utility bill stubs for your convenience.
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How can I find my account number?
Your account number is listed on your bill. It is located half way down the page on the left side.
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What is the base charge for an average household?
The amount of your bill depends on your consumption and applicable tariff. The average household consumption as defined by the West Virginia Public Service Commission is 4,500 gallons per month. The average quarterly charge is $24.86 for water and $42.90 for sewer for a Morgantown customer.
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What is the average usage per person?
The average consumption is 2,000 gallons per person per month.
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Why am I required to be at the residence for a meter to be set?
This is for the customer’s protection. When our service person sets a meter, they allow only 10 gallons of water to flow through the meter. A potential problem could occur if more than 10 gallons flow through the meter – faucets left on, broken pipes, toilet leaking, etc.
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If we’re away for an extended time, can our bill be sent to an alternate address?
Yes. Please note the new address on the return portion of your bill. You may also contact our customer service department to make the change.
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What are the other utility’s phone numbers?
- Electric – Allegheny Power – 1-800-255-3443
- Gas – Dominion Hope – 304-296-3481
- Phone – Verizon – 1-800-562-2355
- Cable – Adelphia – 1-888-683-1000
- Trash – Allied Waste – 1-800-696-3173
- Trash – Suburban Sanitation – 304-296-8214
- Outside Morgantown City Limits
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