May 01 2018

MUB begins billing for Morgantown solid waste services

With the start of May, Morgantown Utility Board (MUB) begins billing for solid waste (garbage) services for residential customers residing within City of Morgantown limits.

According to MUB General Manager Tim Ball, while the new responsibility will almost certainly bring some challenges it’s a win-win for MUB customers.

“The new billing process offers garbage customers a variety of new conveniences. Not only does this consolidate water. wastewater. stormwater and garbage services into a single bill, it also extends MUB’s payment options to garbage services. These options include the ability to pay garbage bills over the phone, online or through automatic payment using MUB’s current invoicing system,” Ball said.

Ball adds that MUB billing was the logical choice for the City of Morgantown.

“We have the staff and customer service expertise, we have the customer management software, and we’re very good at customer service,” Ball said. “What’s more, we already provide garbage billing for Westover and Granville, so we have the experience and a track record of success.”

MUB’s role is purely related to billing for these services. Republic Services remains responsible for garbage services and the City of Morgantown is responsible for establishing rates. All issues related to garbage services should be addressed to Republic Services at (304) 366-8900, via the City of Morgantown’s online Citizen Request Tracker at morgantownwv.gov or by calling the City of Morgantown directly at (304) 284-7405.

Naturally, if a question is related specifically to garbage billing, water, stormwater, or sewer services, MUB should be contacted at (304) 292-8443 or mub.org/contact. MUB has also posted Frequently Asked Questions at mub.org/garbage-billing.

“Our staff, City of Morgantown staff, and Republic Services representatives worked extremely hard at ensuring our success,” Ball said. “Their hard work speaks volumes of our commitment to customer service. After all, providing excellent customer service is what this is all about.”