FAQs

Billing & Account Services

  • How can I pay my bill?

    You have four convenient options:

    • Mail payment and account stub using the enclosed return envelope received with your utility bill.
    • Your payment can be deducted from your bank account through automatic electronic fund transfer (EFT).  To enroll please click here. Please note: To enroll in EFT you must have an outstanding invoice.
    • Visit our office at 278 Greenbag Road during business hours of 8:00 a.m. – 4:30 p.m., Monday through Friday. There is also a drop box located on the island in our parking area that remains available 24 hours a day seven days a week.
    • Pay your bill online by credit card by clicking here.
  • When is your office open?

    The lobby is open and customer service representatives are on duty from 8 a.m. until 4:30 p.m., Monday through Friday. To report an afterhours emergency please call (304) 296-4322.

  • What is the utility’s billing cycle?

    95% of our customers are billed bi-monthly (every 60 days).

  • Can accounts be prepaid?

    Yes, any amount that exceeds the amount due on your bill will be credited to your account and applied against future bills. For your convenience, customer service can provide pre-filled utility bill stubs.

  • What is the base charge for an average household?

    The amount you are charged depends on consumption and applicable tariffs. As an example, the West Virginia Public Service Commission's average household consumption is 4,500 gallons per month. Using this amount, your bi-monthly (every 60 days) charge is $34.83 ($17.42 per month) for water and $41.94 ($20.97 per month) for sewer. These rates are approved and monitored by the West Virginia Public Service Commission. Rate schedules and rate tariffs can be found here. To see how MUB rates compare to water customers across West Virginia please click here

  • What is the average usage per person?

    The average consumption is 2,000 gallons per person per month.

  • How can I find my account number?

    Your account number is listed on your bill. It is located halfway down the page on the left side.
    Bill Read Account

  • Why am I required to be at the residence for a meter to be set?

    You are required to be at home for your protection. When a MUB service person sets a meter the initial flow is limited to 10 gallons of water. This provides the customer an opportunity to ensure that everything is okay prior to initiating full water service. This practice helps avoid catastrophic damages should there be an open faucet, a broken pipe, a clogged toilet, etc. within the house.

  • If we’re away for an extended time, can our bill be sent to an alternate address?

    Yes. Please note the new address on the return portion of your bill. You may also contact a customer service representative at 304.292.8443 to make the change.

  • What are the phone numbers of other utilities in our area?

    • Electricity – FirstEnergy – 1-800-686-0022
    • Gas – Dominion Hope – 1-800-688-4673
    • Phone, Internet, TV – Verizon – 1-800-VERIZON (1-800-837-4966)
    • Phone, Internet, TV – Comcast – 1-800-934-6489
    • Trash – Allied Waste (Republic Services) – 304-296-3696

Stormwater

  • What happens when it rains?

    Rainwater runs across impervious surfaces (parking lots, roofs, streets, etc.) and collects in the City’s storm sewers. Some of this water then travels directly into our rivers and streams. Occasionally, excess rainwater overwhelms the storm sewers and the water can flood homes, businesses and streets. In some locations (depending on the age and design of the storm and sanitary sewers) rainwater may overflow out of the storm sewer system and into an adjacent sanitary or combined sewer system. These excess flows are sometimes discharged directly into the watershed.

    Take our stormwater survey by clicking here!

  • What are we required to do with the stormwater?

    The EPA has designated Morgantown as a “Phase 2” stormwater community. This means that the City must actively manage stormwater to the new EPA standards. Morgantown is subject to significant penalties if it fails to comply with these federal requirements.

    Take our stormwater survey by clicking here!

  • What are the benefits of stormwater management?

    MUB's active stormwater management program ensures that Morgantown complies with federal requirements. This also helps protect the area's urban watershed. Other benefits include flood control, a significant reduction in pollution caused by surcharged sanitary sewers, improved watershed planning, public education, and the improved maintenance, repair, and expansion of the overall stormwater collection system.

    Take our stormwater survey by clicking here!

  • What is the fee for stormwater management and why?

    In 2002 Morgantown City Council adopted an ordinance granting stormwater management authority to Morgantown Utility Board. You can view that ordinance by visiting our Reports & Ordinances page located hereActual rates are specified in Article 929 of Morgantown City Code last adopted in 2011. This article specifies that residences are to pay a flat fee for stormwater management while business fees are to be calculated according to area. Article 929 is available by clicking here. These fees are as follows:

     

    • Residences: $5.88 per house per month
    • Businesses: .00235 per 1,000 square feet per month

     

    As written in Article 929, these fees were “enacted to protect and enhance the water quality of our watercourses, water bodies, groundwater and wetlands in a manner pursuant to and consistent with the Clean Water Act and associated federal and state stormwater regulations.” These fees are necessary to ensuring Morgantown complies with increasingly stringent federal standards. If the city is found out of compliance with these requirements, the City could be subject to significant penalties. 

    It's similarly important to point out that the need for proper stormwater management goes beyond meeting federal and state regulations. Without stormwater management urban development in and around Morgantown would degrade water quality along with quality of life. We all have a stake in protecting our water resources and stormwater management is a good place to start.

    Take our stormwater survey by clicking here!

Water Treatment

  • Where does Morgantown's water come from?

    The main source of drinking water for the Morgantown area is surface water from the Monongahela River, which supplies 90.5 percent of the area's drinking water. The remaining 9.5 percent of our raw water supply is taken from Cobun Creek Reservoir.

  • How 'hard' is Morgantown's water?

    Morgantown's water is considered 'hard', with an average of 130.6 ppm.

  • How much water does MUB treat per day?

    The average amount of water MUB treats per day is 10.5 million gallons. Naturally, this amount varies according to WVU's schedule and the student population. To understand how much water this is, consider the following:

    • If you took the water MUB processes every day and filled gallon milk jugs, then placed those milk jugs side-by-side they would stretch from Morgantown to Dallas, Texas. In a year, the milk jugs could stretch around the globe almost 16 times.
    • If you stacked those milk jugs on top of one another they would be as tall as 7,571 Empire State buildings. That’s the equivalent to a building that’s 946,354 stories tall (the Empire State building is 102 stories tall).
    • I you took the water MUB processes in a year and filled one-gallon milk jugs, then stacked those milk jugs on top of one another, they would reach to the moon, back again, and almost back to the moon.
  • What is Backflow?

    Backflow is the unwanted flow of non-potable water and other substances in a reverse direction. This reverse flow of liquids, gases or substances can contaminate drinking water and pose a health hazard. For additional information please visit our Cross Connection and Backflow page.

  • Is MUB water fluoridated and why?

    Fluoride is a naturally occurring mineral that is proven to protect against tooth decay. According to the Centers for Disease Control and Prevention, when you eat foods that contain sugars and other refined carbohydrates, certain bacteria in the mouth produce acid. This acid removes minerals from the surface of the tooth, eroding enamel and causing tooth decay. Fluoride protects against this process by stopping or even reversing the tooth decay process. It helps to remineralize tooth surfaces and prevents cavities.

     

    Adding fluoride to water helps protect teeth not only when you drink water but also when you consume items prepared with fluoridated water. This provides teeth with almost constant exposure to fluoride all day long.

     

    This is important because toothpaste only exposes teeth to fluoride for 1-2 hours after brushing. Fluoridated water picks-up the slack for the reminder of the day. The results are fewer cavities or less severe cavities, fewer fillings and tooth loss, and less pain and suffering from tooth decay.

     

    In fact, the benefits of water fluoridation are so significant that the CDC has recognized water fluoridation “as one of 10 great public health achievements of the 20th century.” This claim is backed by the American Dental Association which states that the organization “unreservedly endorses the fluoridation of community water supplies as safe, effective and necessary in preventing tooth decay. This support has been the Association's position since policy was first adopted in 1950.”

     

    The Environmental Protection Agency and U.S. Department of Health and Human Resources revised their recommended water fluoridation levels in January 2011 to 0.7 (seven-tenths) milligrams per liter. This updated recommendation is based on EPA and scientific assessments to balance the benefits of preventing tooth decay while limiting any unwanted health effects.

     

    Because the amount of naturally occurring fluoride in the Morgantown area is less than this recommended amount, MUB supplements the amount of fluoride in our water. Shortly following the newly revised federal recommendations, reduced its average finished fluoride level from 1.0 mg/l to 0.7 mg/l.
     
    For additional information on fluoride in water please visit the below links. For group tours of our water and waste water treatment plants please contact Chris Dale at cdale@mub.org or directly at 304-225-3658.